Welcome to Sun & Cow Brand Agmark Ghee. This Privacy Policy governs your use of our website, mobile applications, and the handling of your personal information when you purchase products from Sun & Cow Brand Agmark Ghee. By accessing or using our services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services.
General
At Sun & Cow Brand Agmark Ghee, we strive to maintain accurate stock counts on our website. However, there may be instances where a stock discrepancy occurs, and we are unable to fulfill all items in your order at the time of purchase. In such cases, we will fulfill the available products in your order and contact you regarding the out-of-stock item. You will have the option to either wait for the item to be restocked or request a refund for the unavailable product.
Payment/Refund
At Sun & Cow Brand Agmark Ghee, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure you have a positive shopping experience. You may return any item within 7 days of delivery for a full refund, provided the item is in its original condition and packaging. To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a prepaid return shipping label and instructions on how to send your item back. Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Please note that original shipping fees are non-refundable. For any defective or damaged products, please contact us immediately, and we will arrange for a replacement or full refund at no additional cost. Our goal is to make your return process as smooth and efficient as possible, and we are here to assist you every step of the way. Thank you for choosing Sun & Cow Brand Agmark Ghee!
Shipping costs
At Sun & Cow Brand Agmark Ghee, we offer affordable shipping options to ensure your orders reach you conveniently. Shipping costs vary depending on the destination and shipping method selected during checkout. We strive to provide transparent pricing, and you can view the shipping costs for your order at checkout before making your purchase.
Return Due to Change of Mind
At Sun & Cow Brand Agmark Ghee, we understand that sometimes preferences change. If you’ve had a change of heart about your purchase, we offer a convenient return policy. You may return items within 30 days of delivery for a refund, provided the item is in its original condition and packaging. Simply contact our customer service team with your order number and reason for return, and we’ll guide you through the process. Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Once we receive and inspect the returned item, we’ll process your refund promptly. We value your satisfaction and strive to make the return process as hassle-free as possible. If you have any questions or need assistance, our dedicated customer support team is here to help. Thank you for choosing Sun & Cow Brand Agmark Ghee for your shopping needs.
Delivery Terms
At Sun & Cow Brand Agmark Ghee, we aim to deliver your orders swiftly and securely. Our standard delivery time is 3-5 business days, though this may vary based on your location and shipping method selected. We partner with trusted carriers to ensure reliable delivery. For more information, please refer to our shipping policy on our website.
Change of Delivery Address
Change of Delivery Address:
For requests to change the delivery address, you can make alterations any time before the order has been dispatched.
Out of Stock Items:
In the event of an item being out of stock, we’ll promptly dispatch the available items and send the remainder once they’re back in stock. We’ll communicate updates via email or WhatsApp.
Delivery Time Exceeded:
Should your delivery time exceed the estimated duration, reach out to us for an investigation. While we’re not responsible for courier delays, we’ll assist in tracking your package through our courier partner.
Tracking Notifications:
After dispatch, customers will receive a tracking link to monitor their shipment’s progress using the latest updates provided by the shipping provider.
Damaged Parcels in Transit:
If you receive a damaged parcel, if possible, refuse it from the courier and contact our customer service. If the delivery was made without your presence, reach out to customer service for further assistance.
Cancellations
At Sun & Cow Brand Agmark Ghee, we understand that circumstances may change. If you need to cancel your order, please contact us as soon as possible. We can process cancellations before the order is dispatched. However, once the order has been shipped, we’re unable to cancel it. We strive to provide quick and efficient service, so please reach out to our customer service team for assistance with cancellations. Thank you for your understanding.
Insurance
Sun & Cow Brand Agmark Ghee ensures your peace of mind with comprehensive insurance coverage for all shipments. Rest easy knowing that your parcels are protected against damage, loss, or theft during transit. Your satisfaction and the safety of your items are our top priorities.